2016-12-14Press release

Fendt again tops the 2016 European Dealer Satisfaction Index

According to the Climmar European Network of Dealership Associations, the agricultural machinery manufacturer Fendt is back at the top of the European Dealer Satisfaction Index.

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2016-12-14Press release

Fendt again tops the 2016 European Dealer Satisfaction Index

According to the Climmar European Network of Dealership Associations, the agricultural machinery manufacturer Fendt is back at the top of the European Dealer Satisfaction Index.

Fendt Sales Director, Christian Erkens

"We are delighted with the positive feedback from our dealers in 2016 and I would like to thank all our distributors for a constructive and successful partnership," says Fendt Sales Director, Christian Erkens. "It means a great deal to us that our distributors put their trust in us in what has been a challenging year for the agricultural machinery industry. This significant leap in today's DSI standings is testimony not least to the success of those partnerships. A good manufacturer/dealer relationship is an important cornerstone for the best possible care of our customers."

Summary of the European DSI, based on average values (source: © Climmar)

The Dealer Satisfaction Index (DSI) is calculated by way of a survey. European agricultural machinery equipment dealers can rate their main agricultural equipment suppliers over various subject areas. These include the manufacturer's brand image and external representation, sales support for tractors and spare parts as well as service and warranty care. Points are also awarded for the dealer/supplier relationship, development of the product range, financing and anti-theft protection. In January 2017, details of the European DSI survey results will be announced for each country at the agricultural machinery industry conference in Würzburg, including the results for Germany.

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