There's little point collecting and analysing data unless customers can benefit from it. With this in mind, Fendt has combined its data processing with the service work that follows, all for the benefit of the customer.
When digitisation and service come together in a meaningful way
There's little point collecting and analysing data unless customers can benefit from it. With this in mind, Fendt has combined its data processing with the service work that follows, all for the benefit of the customer.
Fendt Connect – user-friendly analysis and effective use of machines
Fendt Connect is the central telemetry system for analysing and managing machine use. With it, customers can see and apply machine-related vehicle data and metrics on their computer, smartphone or tablet. Geo-referenced, technical data on the operating condition of the machine and its GPS position is sent over the mobile data network.
The customer can then track the use of their machines by location and application and respond there and then, while the machine is still out on the field. Based on a machine usage report, you can make corrections in how the machine is being operated and improve the settings for upcoming tasks.
With GeoFencing, the automated notification service in case a set territorial boundary is breached, notifies the customer when the machine leaves that pre-defined area.
You can also use the transmitted data to effectively manage the maintenance status of the machine. With the consent of the vehicle owner, the dealer can access the machine data.
This data allows the dealership to carry out an initial remote diagnosis in the event of any faults. Working with Fendt's Customer Service team, this can cut diagnostics and repair times by up to 30%, giving the customer greater operational stability.
The data is also used to further develop the technical reliability of machines, allowing for scheduled maintenance work, or predictive maintenance.
The customer retains full ownership of their machine data. Operating metrics and agronomic data are not transmitted or stored, either by the dealer or by Fendt. The entire process meets the strict regulations of the European General Data Protection Regulation (GDPR).
Fendt Connect will be available on all tractors from the Fendt 300 Vario upwards, from Agritechnica 2019.
Onsite installation service
For Fendt Connect and all other Fendt services to work as they should from day one, and so they can be set up to suit the customer's needs, the dealer can visit the customer and provide both an installation service and a quick briefing session.
The representative will set up your software to work with all connected systems including FendtONE, Fendt TaskDoc Server, Next Machine Management and the Farm Management systems connected to the agrirouter.
The benefit for the customer: use of the full range of functions available for their machine from the very beginning – without any interruptions and with very little effort.
Fendt Care Platinum – repair within 24 hours
Fendt Connect builds on the performance promise of the Fendt Care Platinum contract. By monitoring machine data from the factory, we can detect parts that are susceptible to faults at an early stage and export error codes. The dealer can provide spare parts in advance or order them early. They can also make repairs to the machine before a major fault occurs and before longer downtime is inevitable.
In the event of a prolonged failure, a replacement machine or financial compensation will be provided. This protects the customer from longer downtimes or additional costs from having to hire machines.
Fendt Care Platinum is only available for machines with Fendt Connect.
