AGCO as a new Parts and Service World partner

On one of the largest trade fair booths, the AGCO brands presented a number of different customer services, including the Fendt Care warranty extension and the Fendt Certified used machine scheme. New, innovative planning and repair solutions were presented in the workshop area, including the MDI planning tool for spare parts, which both organises and optimises stock at the dealer warehouse. What this does is improve the availability parts, which, in turn, increases customer satisfaction. TechConnect is an app that easily explains technical details and solutions to the workshop staff. Having a app-guided problem analysis tool helps technicians perform repairs faster and better. All in the interests of our customers.

As well as providing expert information at the trade fair, AGCO also honoured employees of sales partners who have excelled in 2018 with either their sound ideas, team spirit, helpfulness or special commitment to the company. The employees nominated by the dealers were awarded the AGCO Service Excellence Award.

The trade fair itself awarded the first Parts & Service World medals. A panel of judges awarded 3 Gold and 15 Silver medals for outstanding technical innovations and smart services. AGCO won 3 of the 9 awards.

Together with MDI and TechConnect, AGCO provides dealers with the CITnow app. Workshop technicians can use this app to send a short video to the machine owner, to show them a brief damage analysis of the machine and to make likely repair costs transparent to the customer.

The 2 Silver medals went to Fendt's sister brand, Valtra, for its virtual training solutions for service technicians and for using 100% renewable fuels for the first tank on delivery.